Return, Refund and Exchange Policy
We provide 30 days return policy for defective/faulty products. Please make sure the items you return meet the following criteria:
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- Gifts with Purchase and samples must also be returned if it is included in the purchase.
coolean.net takes pride in checking every piece of before we mail them out. We apologize for mailing you a defective/faulty item, please take a snapshot or video of the item and forward to us at contact.
Returns are accepted within 30 days from date of shipment. Please note that after this duration has expired, we will not accept the return of the item.
Scratches, or slight stains which are obviousness under normal lighting of 'defects' that do not affect the general outlook of the goods will not be considered as defects, and hence, are not eligible for exchange/refund.
Colors shown on screen may have slight variance on different screens as different tech devices have different specifications and resolution. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange / return due to such reason will be rejected.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
International Order Customs fees
All international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees. Also we do not refund for this reason.
To return your product, you should mail your product to:
Myung Sung Inc.
Dong-Gu, Daegu 41065
Republic of Korea
You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.